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FREQUENTLY ASKED SERVICE QUESTIONS

FREQUENTLY ASKED SERVICE QUESTIONS

Feldman Kia NOVI MI

Service FAQs:

Q: What is the difference between OEM and aftermarket parts?

A: Factory means that the parts come directly from the manufacturer that built your vehicle. Factory parts are built specifically for a make and model which means that will fit and perform at a high level. These parts also often come with a warranty. Aftermarket means that the parts are made by a third party. Although these parts are sometimes less expensive, they are made to be generic. Generic means built for more than one make and model. The fit and performance of these parts vary, as do their warranties.

Q: Do you offer any service specials or coupons?

A: Yes, no matter the time of year, we run Service & Parts Specials to help our customers get the best deal possible. Browse our current specials on our website today!

Q: What are the current hours of your service center?

A: We are currently opened Monday/Thursday 7:00 am - 7:00 pm, Tuesday/Wednesday/Friday 7:00 am - 6:00 pm, and Saturday 8:00 am - 4:00 pm. We are closed on Sundays.

Q: How often should I flush my coolant?

A: We recommend flushing your coolant every 30,000 miles. For more information regarding your specific make and model, please refer to our vehicles user manual.

Q: Can I get my state inspection completed here?

A: Yes, our service center can complete your state inspection!

Q: Do you service all makes and models?

A: Yes, our service technicians are trained and equipped to work on just about all makes and models.

Q: How often should I get my oil changed?

A: The general consensus is every 3,000 - 7,000 miles or every 3 months, whichever comes first. But, you can also refer to your owners manual for information specific to your make and model.